FF1 Simulator FAQ - Frequently Asked Questions
Please click the links below to view the FAQ answers.
Online Business
Why are our online transactions safe and secure?
Online customers have the same consumer rights as offline customers. Products should match their description and arrive as represented on the website. If any issue occurs, customers can work with the seller and their bank to resolve the matter.
Keep a record of everything
After placing an order, you will receive an email confirmation and reference number. We recommend saving or printing all related documents, including product pages, order confirmations, and payment information for future reference.
Production
Do you manufacture the products yourself?
Yes. We are manufacturers, not resellers.
Where do you produce your simulators and display cars?
We manufacture our products in Budapest, Hungary (European Union) and Panama City, Panama. Our facilities use advanced manufacturing technology and experienced engineering teams.
How long are the delivery times?
Please see our pricing page for estimated production and delivery times for each model.
Can I see a product in person?
We operate on a made-to-order basis and usually do not keep completed cars in stock. Depending on production schedules, it may occasionally be possible to view a car during development. Please contact us for availability.
I would like to see more pictures of the cars.
Our website contains hundreds of images showing previous projects, installations, simulators, and display cars.
Is importing the car to my country a problem?
Our display cars are non-road-legal display products and not real vehicles. Customers worldwide have successfully imported them for exhibition, entertainment, and collector purposes.
What makes your products different from other suppliers?
We combine decades of experience with advanced engineering and manufacturing methods. Our products are CAD-designed, precision-built, and produced using high-quality materials. We focus on visual realism, durability, structural quality, and professional presentation.
Do you sell bodywork kits only?
No. We supply complete assembled products only.
Do you sell the motion platform separately?
No. Our simulator systems are supplied as complete integrated units.
Do you keep products in stock?
No. All products are built according to customer orders.
Can the cars be customized in different colors?
Yes. We build products to order, and custom color schemes and branding options are available.
What warranty do you offer?
We provide warranty coverage for our products. Please contact us for current warranty terms and support information.
Can I customize the car to match my brand or visual theme?
Yes. We offer customization options including colors, branding, visual themes, and additional display features.
Do you provide installation and setup services?
Yes. We can assist with installation guidance, setup, and operational support depending on the project requirements.
What payment methods do you accept?
Reservation deposits may be paid by credit card or PayPal. Remaining balances are typically paid by wire transfer.
Do you provide training for simulator operation?
Yes. We provide operational guidance and support for simulator systems and related products.
How do you handle worldwide shipping and delivery?
We coordinate worldwide shipping and delivery through logistics partners and freight providers. Please contact us for shipping options and pricing.
How do I maintain my simulator or display car?
We provide maintenance guidance and customer support for our products. Our team is available to assist with technical questions when needed.
Do you offer rental options?
No. We produce products for sale only.
How long have you been producing simulators and display cars?
We have worked in motorsport-related manufacturing since 1990 and have specialized in simulator systems and display cars since 2004. Our products have been supplied worldwide for collectors, exhibitions, events, and entertainment venues.
Which notable clients and venues have used your products?
Our products have been used in promotional projects, simulator centers, exhibitions, and motorsport-related venues, including projects associated with motorsport event agencies, the Carlos Sainz Kart Center in Madrid, and the i-Way Simulator Center in Paris.
Do you hold licensing rights to Formula 1®?
No. FormulaFactory™ is not affiliated with, endorsed by, or licensed by Formula 1®, Formula One Management, or any official racing team. Our products are independently designed motorsport-inspired simulator systems and display cars.
Technical Questions
What simulation software can be used?
Our systems can work with several commercial simulation platforms depending on customer requirements.
Can simulator software and tracks be updated?
Yes. Software platforms typically support downloadable updates, tracks, and vehicle packages.
Can multiple simulators be networked together?
Yes. Compatible systems can be networked for multiplayer racing experiences.
What are the power requirements?
We can configure systems for different international voltage standards depending on the destination country.
Can different race lengths and sessions be configured?
Yes. Race formats and simulation settings can be customized within the software platform.
What user sizes can comfortably use the simulator?
Approximately 140 cm to 200 cm. Seat and pedal positions are adjustable.
Does the steering wheel include force feedback?
Yes. Force feedback steering systems are available.
What sound system is included?
Surround sound systems are available depending on the simulator configuration.
Are the pedals and seat adjustable?
Yes. Both the seating and pedal positions are adjustable for different users.